This Privacy Policy is based on the federal Personal Information Protection and Electronic Documents Act ("PIPEDA") and Alberta's Personal Information Protection Act ("PIPA"). It governs the relationship between Enbridge Income Fund and its Canadian subsidiaries ("Enbridge", "we", "us" etc.) and individuals with whom we interact, such as our unitholders, customers or potential customers, landowners and contractors ("you").
At Enbridge we are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity and in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession.
If you have any questions about this Privacy Policy or wish to access the personal information in our possession about you, please contact our Privacy Officer.
Personal information is information that may be used to identify a specific individual. Examples of personal information include your name, address, age, social insurance number and other personal identification numbers.
In the course of carrying on our business, it is necessary for Enbridge to collect and use information about a variety of individuals. The way this information is used is dependent upon the nature and sensitivity of the particular information. Enbridge limits its collection, use and disclosure of your personal information to the purposes that we have identified to you. For example, Enbridge may collect personal information such as name, address and contact information in order to provide you with important information about pipeline safety and to respond to your questions or concerns.
Enbridge collects and uses personal information for the purposes reasonably required to carry on our business, including the following:
If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.
Enbridge may be required to disclose personal information about individuals in certain situations, including the following:
Except in limited circumstances, Enbridge will only collect, use or disclose your personal information with your consent. By your receipt of this Privacy Policy, Enbridge will assume, unless we hear from you otherwise, that you consent to the collection, use and disclosure of your personal information by Enbridge in accordance with this Policy.
You may withdraw or limit your consent to our collection, use or disclosure of your personal information at any time, subject to any legal or contractual restriction and reasonable notice. Please note that the withdrawal of your consent may change the way in which Enbridge is able to interact with you.
We will not use or disclose your personal information without your consent except in the following circumstances:
Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, including:
We will honour any reasonable requests you make to review, update or correct any of your personal information that is held by Enbridge. We will respond to your request for access within 30 days of the request being made.
You could refuse to allow us to obtain, use or share your personal information or you could also withdraw a previously given consent at any time. However, by doing so, depending on the situation, you may be limiting or even preventing our ability to provide you with the service or product you desire.
If you believe that any of your personal information is inaccurate, you may ask us to correct it. We will respond to your request to update or correct your personal information within 30 days of the request being made.
In the event of any conflict or other concern regarding access to, or the accuracy or our use of, your personal information, you may register a question or complaint with our Privacy Officer.
If you wish to access your personal information, change your consent to the ways in which we may use your personal information, have a complaint about our Privacy Policy or the manner in which we may have handled your personal information, or if you have any questions about our Privacy Policy, please contact the appropriate Privacy Officer as follows:
Enbridge Pipelines Pipeline Privacy Officer Enbridge Pipelines Inc. P.O. Box 398, Edmonton, Alberta, T5J 2J9 Telephone: 1-888-444-4003 (toll free) privacy.office@enbridge.comIn Ontario, you can contact the Information and Privacy Commissioner of Ontario at 1-800-387-0073 or email info@ipc.on.ca or visit its website www.ipc.on.ca for more information on privacy laws in Ontario.
For more information on privacy laws in Alberta, you may contact the Office of the Information and Privacy Commissioner of Alberta toll free at 1-888-878-4044 or email generalinfo@oipc.ab.ca or visit its website at www.oipc.ab.ca.
In order to ensure that our Privacy Policy is kept up to date, we reserve the right to change it from time to time. Notice of changes to the Privacy Policy may be posted on the Enbridge website.
A visitor to Enbridge's website, www.enbridgeincomefund.com, is not required to reveal any personal information, such as name, address, or telephone number. Nor is such information collected passively by electronic means.
Your personal information is only collected when you voluntarily complete an online application, request form, or survey. Personal information collected during the online application is only used to respond to your inquires or requests and is not used for any other purposes. We will not send you any unsolicited electronic communication.
Our website does not collect visitor information in the form of the visitor's domain or Internet Protocol ("IP") address but does collect information regarding which pages are accessed. This information is used internally, only in aggregate form, to better serve you by helping us manage and improve the content of our website and to diagnose technical problems.
Enbridge does not store 'cookies' on your computer when you visit our website.
Principle #1: Accountability - Enbridge is responsible for personal information under its control and has designated Privacy Officers who are accountable for Enbridge's compliance with the ten privacy principles. Each of our business units has designated its own Privacy Officer.
Principle #2: Identifying Purposes - Enbridge shall identify the purposes for which personal information is collected at or before the time of collection.
Principle #3: Obtaining Consent - The knowledge and consent of an individual are required for the collection, use, or disclosure of personal information, except where inappropriate.
Principle #4: Limiting Collection - The collection of personal information shall be limited to that which is necessary for the purposes identified by Enbridge. Personal information shall be collected by fair and lawful means.
Principle #5: Limiting Use, Disclosure and Retention - Enbridge shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Enbridge shall retain personal information only for as long as necessary to achieve fulfillment of the identified purposes.
Principle #6: Keeping Personal Information Accurate - Enbridge shall keep personal information as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Principle #7: Safeguarding Personal Information - Enbridge shall protect personal information by security safeguards appropriate to the sensitivity of the information.
Principle #8: Openness Concerning our Privacy Practices - Enbridge shall ensure that specific information about its policies and practices relating to the management of personal information is made readily available to individuals with whom it interacts.
Principle #9: Access to Information - Enbridge shall, upon request, inform an individual of the existence, use, and disclosure of his or her personal information and shall give such individual access to that information.
Principle #10: Challenging Compliance - An individual shall be able to address a challenge concerning Enbridge compliance with PIPEDA or where applicable PIPA to the appropriate Enbridge Privacy Officer.